1. Data Storage Location
All data we collect is stored securely on servers located in Canada. We do not transfer your personal information outside of Canada except where legally required or with your explicit consent.
2. Data Collection
We collect only the information needed to provide and improve our services, such as:
- Contact details (name, email, phone)
- Technical information about your devices (for diagnostics and upgrades)
- Files you choose to submit (e.g., for transcription)
3. How We Use Your Data
We use your information to:
- Provide the services you request
- Communicate about your account, orders, or support tickets
- Improve our tools and offerings
4. No Data Selling
We never sell, rent, or trade your personal information to third parties. Period.
5. Data Retention
We retain your personal data only as long as necessary to provide the requested services, comply with legal obligations, or resolve disputes.
6. Security Measures
We use encryption, access controls, and regular security reviews to protect your information from unauthorized access, loss, or disclosure.
7. Your Rights
You can request to access, correct, or delete your personal data at any time by contacting us through our contact page.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with the “Last Updated” date.
9. Contact Us
If you have questions about this policy or your personal data, please reach out via our contact page.