Privacy Policy

1. Data Storage Location

All data we collect is stored securely on servers located in Canada. We do not transfer your personal information outside of Canada except where legally required or with your explicit consent.

2. Data Collection

We collect only the information needed to provide and improve our services, such as:

• Contact details (name, email, phone)
• Technical information about your devices (for diagnostics and upgrades)
• Files you choose to submit (e.g., for transcription via BrightWing Minutes)

3. How We Use Your Data

We use your information to:

• Provide the services you request
• Communicate about your account, orders, or support tickets
• Improve our tools and offerings

4. No Data Selling

We never sell, rent, or trade your personal information to third parties. Period. Unlike many big tech platforms, your data is never used for advertising or shared with data brokers.

5. Data Retention

We retain your personal data only as long as necessary to provide the requested services, comply with legal obligations, or resolve disputes. You may request deletion at any time.

6. Security Measures

We use encryption, access controls, and regular security reviews to protect your information from unauthorized access, loss, or disclosure. All BrightWing-hosted services (including Vault) are operated on Canadian infrastructure.

7. Your Rights

You can request to access, correct, or delete your personal data at any time. To exercise your rights, contact us through our contact form. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies only where necessary for functionality (such as session management for admin areas). We do not use tracking cookies or third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this policy or your personal data, please reach out via our contact form and we will respond promptly.